Delete your account

2 min read Available on: Web Mobile app

You can delete your account from the app or the web without writing to support. We delete it 14 days after you confirm, and until then you can cancel.

Ask for the deletion

1. Go to My account and tap Delete my account. On the web it is at the foot of the account menu, and on the phone, at the end of the screen.
2. Check what will happen to each of your organizations.
3. Tap Sign in again and sign in. That way we know it's you asking. You then have five minutes to finish, and if they pass, the app asks you to sign in again.
4. In Type your email to confirm, type your account's email and tap Delete my account.

We send you an email with the date we'll delete it, and another one when we're done. Until that day you can keep using the app as usual.

What happens to your organizations

• If you're the only member of an organization, it's deleted with your account, along with its units, history and settings, and its subscription is canceled.
• If there are more people, you leave the organization and its data stays with them.
• If you're the only person managing it and there are more members, you need to make another person an administrator in Team before deleting your account, so nobody loses access. If that happens when the date arrives, for example because someone joined the organization later, we don't delete the account and we tell you on the same screen.

What we keep

By law we keep invoices and payments for ten years. We also keep the record that you accepted the terms and the data policy. In your organizations' activity log you'll show up as "Deleted user".

Cancel the deletion

Until the date arrives, go to Delete my account and tap Cancel the deletion. We won't erase anything and we'll let you know by email.