Delete your Trackyfi account

You can ask us at any time to delete your account and its data. You don’t need to have the app installed.

How to ask

1. Sign in to Trackyfi on the web or in the app and open My account → Delete my account.
2. Sign in again, type your account's email and confirm. We delete it 14 days later and, until then, you can cancel from the same screen.
3. If you can no longer sign in, email [email protected] from that same address and we delete it within fifteen (15) business days.

Request deletion by email

If you're the only member of your company, the company account is deleted with yours. If there are more people and you manage it, first make another person an administrator.

What is deleted

• Your user: name, email, phone and preferences.
• If you're the only member of your company, its devices, trips, positions, alerts, geofences, drivers, documents, reports and settings are deleted too.

What we keep

• Invoices and payment records, for ten years, as accounting rules require.
• Backups, which are overwritten on their own over time.

[PENDIENTE PARA REVISIÓN: plazo exacto de conservación de facturación y de copias de seguridad.]